Privacy policy

Privacy Policy — BAGIO

Last updated: July 12, 2026

BAGIO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). BAGIO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

The term "personal information" refers to any information that identifies, or could reasonably be linked to, you or another individual. Personal information does not include information that is collected anonymously or that has been anonymized so it can no longer identify, or be reasonably linked to, you. Depending on how you interact with the Services, where you live, and applicable legal requirements, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact information: name, address, billing address, shipping address, phone number, and email address.
  • Financial information: payment card number, payment information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction information: items viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled, as well as your transaction history.
  • Communications with us: the information you include when you contact us, for example for customer support requests.
  • Device information: information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information: information about your interaction with the Services, including how and when you access or browse them.

Sources of Personal Information

We may collect your personal information from the following sources:

  • Directly from you: when you create an account, use the Services, communicate with us, or otherwise provide us with your information.
  • Automatically through the Services: from your device when you use our products or services or visit our site, as well as through cookies and similar technologies.
  • From our service providers: when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: processing your payments, fulfilling your orders, remembering your preferences, sending you account-related notifications, managing your account, arranging deliveries, facilitating returns and exchanges, allowing you to post reviews, and providing you with a personalized shopping experience (product recommendations, etc.).
  • Marketing and advertising: sending you marketing, promotional, and advertising communications by email, SMS, or postal mail, and presenting you with online advertisements based on your purchases or activity on the Services.
  • Security and fraud prevention: authenticating your account, ensuring secure payment and shopping experiences, and detecting and investigating any fraudulent, illegal, or malicious activity. You are responsible for keeping your login credentials confidential; we strongly recommend that you do not share them with anyone.
  • Communicating with you: providing you with responsive customer support and maintaining our business relationship.
  • Legal obligations: complying with applicable law or responding to any valid legal process, including requests from public authorities, and enforcing our terms or policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Policy:

  • With Shopify and other service providers who perform services on our behalf (IT management, payment processing, data analytics, customer support, hosting, logistics, and shipping).
  • With business and marketing partners, to provide you with personalized advertising through third-party services, based on your online activity with various merchants. Depending on where you live, you may have the right to opt out of this sharing.
  • When you authorize or request it, for example for the shipping of your products or through social media login integrations.
  • With our affiliates or within our corporate group.
  • As part of a business transaction (merger, bankruptcy), to comply with our legal obligations, enforce our terms or policies, or protect the Services and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be shared with Shopify as well as with third parties that may be located in countries other than your country of residence. We also use certain advanced Shopify features that incorporate data from your interactions with our store, as well as with other merchants using Shopify. In this context, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. For more information, please review Shopify's Privacy Policy. Depending on where you live, you may be able to exercise certain rights through Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you access sites that are not affiliated with or controlled by us, we recommend that you review their own privacy policies and terms of use. We do not guarantee, and are not responsible for, the privacy or security of such sites. The inclusion of such links does not imply any endorsement by us of their content.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion. As of the effective date of this policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including the need to maintain your account, provide you with the Services, comply with our legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information (these rights are not absolute and may be subject to legal exceptions):

  • Right to access: request access to the personal information we hold about you.
  • Right to delete: request the deletion of your personal information.
  • Right to correct: request the correction of inaccurate information.
  • Right to portability: receive a copy of your personal information and request its transfer to a third party, under certain circumstances.
  • Managing communication preferences: you can unsubscribe from our marketing emails at any time via the unsubscribe link included in our emails. You will, however, continue to receive non-promotional emails (order confirmations, etc.).

If you are a resident of the United Kingdom or the European Economic Area, you also have the following rights:

  • Right to object and restrict processing: request that we stop or limit the processing of your information for certain purposes.
  • Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before such withdrawal.

You can exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request. You may also designate an authorized agent to exercise these rights on your behalf, subject to appropriate documentation.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside of your country of residence. Where applicable, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for legal or regulatory reasons. Any revised version will be posted on this site with an updated revision date.

Contact

If you have questions about our privacy practices or this Policy, or would like to exercise any of the rights described above, you can contact us:

For purposes of applicable data protection laws, BAGIO is the data controller responsible for the processing of your personal information.