Refund policy

Refund Policy — BAGIO

Last updated: July 12, 2026

Thank you for shopping at BAGIO. We want you to be fully satisfied with your order. This policy describes the conditions for returning, exchanging, and receiving a refund for our products.

Return Window

You have 14 days from the date you receive your order to contact us and request a return or exchange. After this period, we unfortunately can no longer offer you a refund or exchange.

Eligibility Requirements

To be eligible for a return, your item must:

  • be unused and in the same condition that you received it;
  • be in its original packaging;
  • be accompanied by the receipt or proof of purchase.

Certain items cannot be returned, including:

  • sale or discounted items;
  • gift cards;
  • custom or made-to-order products;
  • hygiene or intimate items, for health reasons (where applicable).

How to Start a Return

To initiate a return request, contact us at contact.bagio@gmail.com with your order number and the reason for the return. We will then provide you with the return instructions and the return address.

Items returned without a prior request will not be accepted.

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless the item received is defective, damaged, or does not match your order, in which case BAGIO will cover the return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be automatically processed to your original method of payment within 5 to 10 business days. This timeframe may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven't received your refund after this timeframe:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at contact.bagio@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact.bagio@gmail.com.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, contact us immediately at contact.bagio@gmail.com with a photo of the product and your order number, so we can resolve the issue quickly (replacement or full refund, including return shipping costs).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the original purchaser.

Contact

If you have any questions about our refund policy, you can contact us:

  • By email: contact.bagio@gmail.com
  • By mail: BAGIO — Jet Sakane, 80000 Agadir, Morocco
  • Website: https://9rupsh-0h.myshopify.com/